General Legal Notice

Any person using the information, documents, products, software and/or services (hereinafter collectively referred to as the "services") provided on this website shall be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.

"Body" means the government authority, ministry, administration, or any other government organisation that is solely or jointly responsible for this website.

User obligations

The website is accessible via the internet. The user declares that they are aware of the risks involved and accept those risks. They must guard against the effects of computer hacking by implementing suitable and secure computer settings.

The Luxembourg State accepts no liability for any loss or damage which the user may suffer, directly or indirectly, in connection with browsing on the website or using the services which it offers, or from accessing any of the other websites to which it refers.

Use of the website is free.

Cookies management

This site uses client-side cookies. These are small text files that are used to analyse users' browsing patterns and habits (frequency and duration of visits, pages viewed, etc.).

They are sent by the website and stored in a special folder on the user's computer. A cookie contains the name of the server that created it, an identifier in the form of a unique number and an expiry date. The unique identifier allows the website to 'remember' the user's computer whenever they visit the website. Session cookies are deleted from the user's computer when the session is closed. However, persistent cookies remain on the user's computer for one month after the end of the session.

The user can decide whether or not to allow the website to store cookies on their computer. They may change their browser settings at any time to prevent cookies from being accepted and stored. Additionally, from their browser, the user can delete any cookies that have already been stored on their computer (see the Cookies Policy).

If the user opts to refuse cookies from this website, some features may not work as expected or may be disabled. Hence, it is recommended that users update their browser settings to accept cookies from the website.

Changes to the site

The Luxembourg State reserves the right to develop, modify or suspend the website, without prior notice, for maintenance or updating purposes or for any other reason which may be deemed necessary.

In particular, the Luxembourg State may, at any time, withdraw, add to or clarify all or any part of the information and services contained in or offered on the website. The Luxembourg State may not be held liable for any loss or damage whatsoever, whether direct or indirect, in connection with any such changes.

General limitations of liability

The Luxembourg State will use its best endeavours to ensure that the website is always available. However, it accepts no liability should the website become temporarily or wholly unavailable.

The Luxembourg State will use its best endeavours to ensure the security of the computer system. However, it accepts no liability if the underlying computer system is 'hacked', or if the website becomes temporarily or wholly unavailable.

The Luxembourg State will use its best endeavours to ensure that the information published on the website is accurate. However, it may not be held liable for any omissions in connection with the update of information or forms, errors in the use of the system, coding errors or inaccuracies, or gaps, errors or inaccuracies in the information provided. The aim is to disseminate accurate, up-to-date information emanating from a variety of sources, but the Luxembourg State is unable to avoid all risks of material error. None of the information published on this website should be considered as exhaustive or as a commitment from the State. Explanations in layman's terms and translations are provided solely for information purposes. Only legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) shall be deemed authoritative. The information appearing on this website is of a general nature. It is not tailored to personal or specific circumstances, and therefore cannot be regarded as constituting personal, professional or legal advice to the user. If the user needs personal or specific advice, they should always consult the competent departments within the different administrative bodies.

Limitations of the website's liability

The website expressly cannot accept liability for any consequences, whether direct or indirect, arising from:

  • Incompatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or of any third party;
  • Any security breaches caused by the user or a third party, and more generally any security breaches not directly attributable to the website;
  • Any errors and/or fraudulent acts committed by the user or a third party;
  • Any unavailability or malfunction of electronic communication systems or networks.

Links to related sites

For users' convenience, this website may contain links to other websites which they may find useful or interesting. The Luxembourg State, and more specifically the "Body", does not systematically monitor the content of those websites. Consequently, they may not be held liable for the content of those websites, and particularly for the legality or accuracy of such content.

Intellectual property

The website, all the elements contained therein (including the layout), and the information and services are protected by the relevant intellectual property and copyright laws.

Unless otherwise specified, the Luxembourg State grants no license or authorisation with regard to the intellectual property rights which it holds in respect of the website, the elements it contains, or the services. Furthermore, no partial or total reproduction of the information or services, under any way or form, is permitted without prior written authorisation by the body.

Unless otherwise stated, the user is allowed to view, download, and print the available documents and information under following conditions:

  • The documents and information can only be used for personal and private informational purposes;
  • The documents and information cannot be modified in any way or form;
  • The documents and information cannot be disseminated outside of the website, except with prior written authorisation by the body.

The above rights that are implicitly and explicitly granted to users constitute authorisation of use and in no way constitute a transfer of ownership of rights, property or anything else in respect to this website.

Changes to the General Terms and Conditions of Use

These General Terms and Conditions of Use may be modified or supplemented at any time, without prior notice, to reflect changes made to the website or changes in the law, or for any other reason which may be considered necessary. It is the user's responsibility to familiarise themselves with the general terms and conditions of use of the website, of which only the most up-to-date online version shall be deemed to be in force. It is possible that, in the interval between two visits to the website, the general terms and conditions of use may have changed, and thus it is the user's responsibility to read through those conditions before using the site once again.

Applicable law and courts of competent jurisdiction

All disputes concerning the use of the website and its services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.

Personal data protection

The personal data processed by the SRE falls within two different legal frameworks, depending on whether the processing takes place in the scope of its missions, as specified in art. 3 of the law of 5 July 2016 on the reorganisation of the Service de renseignement de l’État (SRE), or in any other scope, such as this website for example.

The controller of this processing is the Service de renseignement de l’État, B.P. 467, L-2014 Luxembourg.

When a user is using the contact form on this website, the SRE may process the name(s), surname(s), email address and phone number of the user, and the message that the user sends to the SRE. The purpose of this processing is the identification of the user, and the communication with the latter, as well as the possibility to get back to former communications with the same user. The legal basis for this processing is the consent of the user, which is given at the moment when he/she sends the message to the SRE. The storage period of this personal data doesn’t exceed a maximum of 5 years. It will be deleted earlier, if the purpose for the processing has been fulfilled.

The SRE may transfer personal data to other Luxembourgish public entities, which process the data in accordance with the applicable legal framework.

At every use of this website, the Grand Duchy of Luxembourg saves the data relating to the IP address of the user in the log files of the web servers for security reasons. The SRE is not the controller of this processing.

According to art. 15 of the GDPR, the data subject can ask the SRE to access the personal data concerning him/her that is processed by the SRE in the scope of this website. If that’s the case, the SRE provides a copy of this personal data to the data subject.

In addition, the data subject has a right to rectification (art. 16 GDPR), a right to erasure (art. 17 GDPR), a right to restriction of processing (art. 18 GDPR), as well as a right to object (art. 21 GDPR) and a right to data portability (art. 20). If the legal basis for the processing is the data subject’s consent, the latter can withdraw the consent at any time.

If you want to make use of these rights, you may contact our data protection officer (sre_dpo@me.etat.lu ).  

The data subject also has the right to lodge a complaint at the National Commission for Data Protection, located 1, Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.

Disclaimer: These rights are strictly limited to the personal data that is processed by the SRE in the scope of this website, in particular its contact form. The processing of personal data by the SRE in the scope of its missions, such as specified in art. 3 of the law of 5 July 2016 on the reorganization of the Service de renseignement de l’État (SRE), does not fall within the scope of the GDPR. For more information regarding the processing of personal data processed by the SRE in the scope of its missions, see “oversight”.

Processing in connection with audience measurement

Certain data relating to the user's hardware and software, which are not capable of revealing the user's identity, are collected when they visit the public-domain site. The sole purpose of collecting such data is to garner statistics on website traffic (type of browser, resolution, approximate location, and so on) in order to provide users with the best possible experience.

Under no circumstances is the user's full IP address retained. Only part of the IP address is retained for the purpose of computing overall statistics, and there is no way of identifying users.

These data are retained and hosted in Europe, in a solution provided by a subcontractor – specifically, Adobe Systems Inc. – who, as such, is subject to the same legal obligations regarding the protection of personal data, if those data were to be harvested in the future.

The data are retained for no longer than is necessary to observe how audiences evolve as a function of browser use, resolution settings or other available statistical data.

The controller for these processing operations is the Body responsible for this website.

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